Frequently Asked Questions
Everything you need to know about shopping with TheMexHub
What are your shipping times and costs?
We offer standard shipping which typically takes 3-7 business days depending on your location. Shipping costs are calculated at checkout based on the weight of your order and your delivery address.
How can I track my order?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original, unused condition with all packaging intact. Please contact our support team to initiate a return request.
Which payment methods do you accept?
TheMexHub accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you ship internationally?
Currently, we primarily serve domestic customers. However, we are expanding our reach; please check our shipping page for the most updated list of supported international destinations.
How do I contact customer support?
Our dedicated support team is available via email at support@themexhub.com or through our website's live chat feature Monday through Friday, 9:00 AM to 5:00 PM.